Website Security & Cookie Statement

Website Security

In some instances, you may elect to send us information electronically via forms or email. Any information that you send us, is used internally by First State Bank for the sole purpose of fulfilling the request or for contacting you per your request. Please avoid sending any personal information, such as account number, balance information or personal identification numbers over the Internet unless the web page is secure. This can be determined by the padlock that will be displayed in the lower right corner of the page or looking for "https" in your browser's address area. If a padlock is present or you see "https", the page is secure. This measure will protect you against the possibility of identity theft and fraud.

Children’s Privacy

From our web pages, we do not knowingly collect personal information from individuals under the age of 13. We request that such individuals do not provide personal information through our website.

For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov

Cookie Policy

Terms and Conditions for Chat

Introduction

This document outlines the Terms and Conditions ("Terms") governing the use of First State Bank’s chat service, which includes, chatbot,  cobrowsing and document sharing functionalities. By using this service, you agree to comply with and be bound by these Terms.

User Responsibilities

Users must be 18 years of age or older.

Users must provide accurate and lawful information when interacting via chat.

Users are responsible for maintaining the confidentiality of any shared documents and personal data.

Users must not use the chatbot for any unlawful, harmful, or abusive purposes.

Data Privacy

We are committed to protecting your privacy. Any data shared during cobrowsing or document sharing sessions will be handled in accordance with our Privacy Policy.

Data may be collected for the purpose of improving service quality, but will not be sold or shared with third parties without user consent.

Acceptable Use

Users must not upload or share documents containing malware, offensive content, or confidential information without proper authorization.

Cobrowsing must be used solely for collaborative and support purposes.

Any misuse of the service may result in suspension or termination of access.

Limitations of Liability

The chatbot service is provided "as is" without warranties of any kind.

We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the service.

We do not guarantee the accuracy, completeness, or reliability of any information provided by the chatbot.

Consent to Cobrowsing and Document Sharing

By using the cobrowsing feature, you consent to share your browser screen with our support agents or collaborators.

Modifications

We reserve the right to modify these Terms at any time. Continued use of the service after changes constitutes acceptance of the new Terms.

Contact

For any questions or concerns regarding these Terms, please contact us at 877-372-1275.