Coming Spring 2026

A New Digital Banking Experience

Personal Take Flight

FSB Personal Customers

Get Ready to Take Flight

We’re excited that our new Digital Banking Experience will be taking flight this spring. This information will be helpful as you onboard Digital Banking. If you have questions, don’t hesitate to give us a call at 586-863-9255 or stop by the branch near you for assistance.

Key Dates

As we prepare to Take Flight, please note the dates listed below when access to Online Banking may be affected. During this time, please consider the following alternatives to conducting your banking needs:

ATM: To conduct balance inquiries or make limited transfers, stop by a First State Bank ATM.
Branch or Call Center: Stop by a local branch, or contact our Call Center for transfers, wires, ACH, making FSB loan payments, and general inquiries—we're here to help!
For a complete list of branches and hours, visit our Locations page.

May 7, 2026

Bill Pay:
This is the final day for submitting payments. Payments with dates beyond May 8, 2026, should not be submitted at this time. Submission activities may resume starting May 11, 2026.

Online Banking:
Beginning at 6 PM, access will be inquiry only.

May 8, 2026

Online Banking:
Customers will not have access starting at 2 AM EST.

May 11, 2026

Take Flight—LIVE!
Introducing "A Better Digital Banking Experience" at 8 AM Eastern.

On and after this date, you will no longer be able to log into the old system but will have access to the new upgraded version, which will be readily accessible through a link on our website. You will need to download a new Mobile Banking app; you will be prompted to update your app the first time you access it on or after May 11.

Pre-Flight Checklist

Contact Information:
Please ensure that all your recent information is updated in Online Banking. Log in to your Online Banking account to see if we have your most recent phone number and email address on file. If yes, you're all set! If not, please update your account so that your contact information is correct. This information will be used for your Multifactor Authentication (MFA) to protect your account
Username & Password:
Ensure you know your current username and password. You will use your current credentials to log in to the new Digital Banking for the first time. This is especially important if you are currently using Face ID to access the mobile banking app.
Account Names:
Document your current account nicknames. You’ll need to rename your accounts manually in the new system, as existing nicknames will not transfer from Online Banking.
Transfers Self-Set in the Current System:
Transfers that were self-set in our current Online Banking system will not be programmed in the new Digital Banking experience. These include account-to-account transfers, automatic payments to loans, and transfers to external accounts. Transfers that were set up in a branch will not be impacted. Please note: automatic payments set up in Zelle or Bill Pay will also not be impacted.
Quicken/QuickBooks Users:
Be prepared to deactivate and reactivate your credentials once you access the new Digital Banking. Please note: There may be a delay (of up to five days) for Quicken/QuickBooks to establish its link to Digital Banking.

Have Questions or Need Assistance?

We've got a specially designated team to help you navigate the Digital Banking platform. If there's anything we can do to make your flight more comfortable, we're here to help! Reach out directly using the information below: